Program & Services


Adults living in any New Mexico Long-Term Care Facility can access an Aging and Long-Term Services Ombudsman.


We’re here to assist with any of the following:

  • Concerns about Care
  • Problems with Staff
  • Abuse or Exploitation
  • Food Complaints
  • Lost Laundry or Personal Items
  • Medication Errors
  • Medicaid and Medicare
  • Discharge or Room Changes
  • Lack of Activities
  • Long-Term Care Resources
  • Call Bells not being Answered
  • Neglect or Isolation
  • Resident Rights
  • Billing and Medical Records
  • Care Planning
  • Living Environment and Safety
  • Legal Decision Makers
  • Person-Centered Care

Call Our Hotline Today, Or Click The Link Below:

To report facility abuse, neglect, or exploitation. Services are free, confidential, and provided state wide.

CALL TO REPORT Abuse, Neglect, Exploitation

More Resources and Information


I need help. Where do I start? Call us. 1-800-432-2080

Need help? Click here to call us. 1-800-432-2080

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