Registration for the 47th Annual New Mexico Conference on Aging is now open. Learn More

Ombudsman Advocacy

Advocating for New Mexico’s older and disabled adults.

Residents, their families, friends, and caregivers entrust long-term care and nursing facilities to provide safe environments that meet standards of care and provide a quality of life. If ever they fall short, the Long-Term Care Ombudsman offers an avenue for expressing and resolving concerns.

A-young-man-volunteer engaging with a older man in a wheelchair
Woman assisting an elderly woman down the stairs

Programs & Services

Adults living in any New Mexico Long-Term Care Facility can access an Aging and Long-Term Services Ombudsman.

an elderly man looking down somewhat depressed maybe tired or lonely

Advocate Opportunities

As an Ombudsman, you offer long-term care residents the voice they need at times when they need it most. Join other dedicated, caring individuals in a shared quest to provide safety, dignity, and quality of life to our older adults.

Our advocates visit assisted living facilities and nursing homes on a regular basis, providing valuable services that help residents by:

  • Advocating for rights
  • Investigating complaints
  • Exploring solutions
  • Ensuring quality of care

Report Facility Abuse

To report facility abuse, neglect, or exploitation, call our hotline or click link below:

CALL TO REPORT Abuse, Neglect, Exploitation 800-432-2080

Get the Brochure

Learn more about Residents’ Rights and the Ombudsman by downloading the brochure.

Long-term Care Facility Licensing and Regulation

For questions or concerns regarding long-term care facility licensing and regulation, please visit the New Mexico Health Care Authority, Division of Health Improvement.