The Long-Term Care Ombudsman Program

The Ombudsmen are here to assist residents of all Long-Term Care Facilities throughout New Mexico.

Do you have questions about any of the following?

• Concerns about Care
• Problems with Staff
• Abuse or Exploitation
• Food Complaints
• Lost Laundry or Personal Items
• Medication Errors
• Medicaid and Medicare
• Discharge or Room Changes
• Lack of Activities

• Long-Term Care Resources
• Call Bells not being Answered
• Neglect or Isolation
• Resident Rights
• Billing and Medical Records
• Care Planning
• Living Environment and Safety
• Legal Decision Makers
• Person-Centered Care